Scientific journal
Scientific Review. Technical science
ISSN 2500-0799
ПИ №ФС77-57440

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METHOD OF MULTIINDICATIVE DECISION-MAKING IN BENCHMARKETINGE OF BUSINESS PROCESSES

Ezhemanskaia E.V. 1 Stupina A.A. 1 Ezhemanskaia S.N. 1
1 Siberian Federal University
In work the benchmarking as the instrument of improvement of business processes is considered. It is offered to model for the solution of a problem of comparison of business processes where some part or all available information can be both qualitative, and incomplete. At first the method of multiindicative decision-making which involves only qualitative information is considered. Further the given method is modified to include in statement and quantitative data, using chislenno measured indicators of business processes. The second approach is called «the mixed quality programming». This approach allows to use traditional methods of optimization at the solution of problems of a choice, thus qualitative information also can be used in the course of the formal decision. The models presented in given work and methods allow to consider qualitative information within formal process of optimization at the solution of problems of a multiindicative choice.