Korovina L.V. 1
1 FGBOU VPO «Penza State University»
The analysis of the saved-up theoretical material in the field of research of document flow of the organization is provided. As a result of consideration of offered methods the conclusion is drawn on absence of the integrated criterion defining decision-making on optimization of document flow, absence of attention to interrelation of indicators of a condition of document flow and parameters of efficiency of business processes of the organization. In view of semantic nature of dependences between indicators of a condition of document flow the analysis problem document flows is offered to be solved with use of methods of engineering of knowledge. The comparative analysis of methods of extraction, representation and structuring knowledge allowed to draw a conclusion on expediency of application of semantic models of representation of knowledge. It is offered to develop the automated information systems (AIS) application of methods of engineering of knowledge in which allows to carry it to a class of expert systems. The main demands made to developed expert system are defined and formulated.